PSETA Approved Historical Skills
PROJECT MANAGER (GENERAL) NQF 5
| COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
|---|---|---|---|
|
Apply principles of risk management |
120303 |
5 |
8 |
|
Apply a range of project management tools
and techniques |
120385 |
4 |
7 |
|
Prepare budgets for a specific sector |
120302 |
6 |
15 |
GENERAL CLERK PUBLIC SERVICE (SERVICE DELIVERY) NQF 4
| COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
|---|---|---|---|
|
Apply the principles of good customer service
to achieve public service objectives |
242901 |
4 |
6 |
|
Demonstrate knowledge of and apply the
Public Sector Code of Conduct in own work roles and context |
242858 |
3 |
4 |
|
Define overall public sector culture and values
and apply to own work context |
242903 |
4 |
6 |
|
Apply the Batho Pele principles to own work
role and context |
242860 |
3 |
4 |
GENERAL MANAGER PUBLIC SERVICE (STRATEGY) NQF 5
| COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
|---|---|---|---|
|
Promote a productivity improvement
strategy |
114879 |
5 |
10 |
|
Apply visionary leadership to develop
strategy |
120311 |
5 |
10 |
|
Apply South African legislation and policy
affecting public administration |
120307 |
5 |
10 |
CHANGE MANAGEMENT SKILLS PROGRAMME
| COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
|---|---|---|---|
|
Design, implement and evaluate change management strategy for a Public Sector
environment |
243110 |
6 |
10 |
|
Manage the implementation of organisational strategies, polices and plans
in a Public Sector environment |
243114 |
6 |
8 |
|
Implement an effective change
management programme to achieve specified objectives |
116925 |
5 |
12 |
SERVICE DELIVERY NQF 6 SKILLS PROGRAMME
| COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
|---|---|---|---|
|
Apply client service techniques to improve
service delivery |
120310 |
6 |
6 |
|
Manage service delivery improvement |
120306 |
6 |
8 |
|
Formulate, design and implement customer
service delivery systems and processes |
10080 |
6 |
8 |
|
Measure and analyse customer service levels |
10079 |
6 |
12 |
ANALYSIS OF DATA AND INFORMATION SKILLS PROGRAMME
| COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
|---|---|---|---|
|
Apply critical systems thinking and practice
to public sector policy issues |
242920 |
7 |
8 |
|
Integrate qualitative and quantitative information, methods and evidence to
support decision making in the public sector |
242912 |
7 |
8 |
|
Gather and manage information for
decision-making |
115823 |
5 |
5 |
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